Shipping, returns & refund summary
A summary of the terms that apply to every order. The full terms are in our policies and take precedence over this summary.
- Order processing
- 1–2 business days after payment authorization
- Standard US delivery
- 3–7 business days after dispatch
- Shipping cost
- $6.95 flat rate · free over $99
- Returns
- 30 days from delivery, RMA required
- Cancellations
- 12 hours, or any time before dispatch
- Refunds
- Issued to original payment method in 3–5 business days after inspection (banks post in 5–10 business days)
- Billing descriptor
- KOIBONI
- Currency
- USD ($)
Customer support: support@koiboni.online · +1 650 468 5832 · Monday to Friday, 9:00 AM – 6:00 PM Eastern Time (excluding public holidays). We reply within 1 business day.
Card details are captured by our PCI DSS compliant payment provider. KOIBONI does not store card numbers, CVV codes or other raw payment credentials. Delivery is offered to the United States only.
Sold by KOIBONI APEX LIMITED (Business Registration No. 80997483, Hong Kong), Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong.
Shipping Policy · Return & Refund Policy · Privacy Policy · Terms & Conditions