Shipping Policy

KOIBONI ships to street addresses in all 50 US states, the District of Columbia, and to APO/FPO/DPO military addresses via USPS. We currently do not deliver to freight-forwarding addresses, and some oversized outdoor and garden equipment cannot be shipped to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. Where an item cannot be delivered to your address, we will contact you before dispatch and refund the order in full if you prefer to cancel.

Orders are processed within 1–2 business days of successful payment authorization. Processing is the period between order confirmation and dispatch, and does not include transit time. Orders placed after 2:00 PM Eastern Time, at weekends or on US public holidays begin processing on the next business day. Orders flagged by our fraud and address-verification checks may take one additional business day while we confirm details with you.

Standard delivery within the contiguous United States is 3–7 business days after dispatch. Bulky items such as mowers, pressure washers and large outdoor equipment are shipped by freight or ground service and typically arrive 5–10 business days after dispatch. Alaska, Hawaii and US territories usually add 3–7 business days.

Total time to receive an order = processing time + transit time. Delivery estimates are good-faith estimates, not guaranteed dates, and may be affected by carrier delays, weather, or incorrect address details.

• Standard shipping: $6.95 flat rate.
• Expedited shipping: $19.95 flat rate (2–3 business days after dispatch).
• Free standard shipping on orders over $99 (merchandise value, before tax, after discounts) to the contiguous United States.
• Oversized or freight items may carry an additional handling surcharge, which is always shown on the product page and at checkout before payment.

All shipping charges are displayed in USD ($) at checkout before you pay. There are no hidden fees added after purchase.

Shipments are handled by USPS, UPS and FedEx (carrier selected by destination and parcel size), plus contracted LTL freight partners for oversized goods. The carrier is selected by destination, weight and dimensions; we cannot guarantee a specific carrier for an individual order.

A tracking number is emailed to the address used at checkout as soon as the carrier scans your parcel — normally within 24 hours of dispatch. You can also look up an order on our Order Tracking page. Tracking is provided for every parcel and freight shipment. Please allow up to 24 hours for the first carrier scan to appear.

Email support@koiboni.online with your order number as soon as possible. Addresses can only be changed before the order is dispatched (normally within 12 hours of ordering). Once a parcel has been handed to the carrier we cannot redirect it, and any re-delivery arranged directly with the carrier is at your own risk and cost.

Carriers normally attempt delivery up to three times before returning a parcel to sender. If a parcel is returned to us because the address was incorrect, delivery was refused, or the carrier could not access the address, we will refund the merchandise value once the item is received back in resalable condition. Original outbound shipping and any return freight charged to us by the carrier are deducted from that refund. We can re-ship the order instead if you prefer, with shipping charged again at the standard rate.

Inspect your delivery on arrival. Report visible transit damage to support@koiboni.online within 72 hours of delivery, with your order number and clear photographs of the item and outer packaging.

If tracking shows no movement for 7 consecutive business days, or a parcel is marked delivered but not received, contact us within 14 days of the last tracking update. We will open a carrier trace, which typically takes 5–8 business days to conclude. Once the trace confirms the loss, we will send a replacement at no cost or issue a full refund — your choice.

Applicable US state and local sales tax is calculated and displayed at checkout for destinations where we are registered to collect it. Because orders ship to US addresses from US-based fulfilment, customers are not charged import duties on domestic deliveries.

KOIBONI currently ships to the United States only. We do not accept orders for delivery outside the United States and its listed territories.

Shipping questions: support@koiboni.online or US Customer Support +1 650 468 5832, Monday to Friday, 9:00 AM – 6:00 PM Eastern Time (excluding public holidays). We reply within 1 business day. KOIBONI is operated by KOIBONI APEX LIMITED, Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong.